How to Fix WooCommerce Store Connection Issues on Tapstitch

Connecting your WooCommerce store to Tapstitch should be smooth—but sometimes, technical hiccups can get in the way. If you're running into problems, don’t worry. Here’s a step-by-step guide to help you troubleshoot and successfully link your store.

✅ Before You Begin: Quick Checklist

Make sure your WordPress setup meets these basic requirements:

• ✅ WordPress and WooCommerce are up-to-date
• ✅ Your site is using HTTPS (not HTTP)
• ✅ PHP version is 7.4 or higher
• ✅ Permalinks are not set to "Plain"

1. Update Your Permalinks

Why this matters: WooCommerce’s API needs readable URLs to function. How to fix it:

1. Go to your WordPress dashboard
2. Navigate to Settings > Permalinks
3. Select "Post name" (or any option other than "Plain")
4. Click Save Changes

2. Enable HTTPS and Check Your SSL Certificate

Why this matters: Tapstitch requires secure API communication via HTTPS. How to fix it:

• Make sure your site’s URL starts with https://
• Use an SSL checker like sslshopper.com to confirm your SSL certificate is valid
• If you don't have an SSL certificate, contact your hosting provider to install one

3. Check REST API Access

Why this matters: Tapstitch connects to your store via WooCommerce’s REST API. How to test:

• Visit: https://yourdomain.com/wp-json/
• You should see a JSON response (a bunch of text in {} brackets). If not, your API might be blocked.

4. Disable Security Plugins Temporarily

Why this matters: Plugins like Wordfence or iThemes Security can block Tapstitch from accessing your store. How to fix it:

• Temporarily deactivate security/firewall plugins and try connecting again
• If it works, re-enable them and adjust their settings to allow external API requests
• You may also ask your hosting provider to whitelist Tapstitch’s IPs if needed

5. Double-Check Your Admin URL and Credentials

Why this matters: A small typo in your admin URL or password can block the connection. How to fix it:

• Your WordPress admin URL should look like: https://yourdomain.com/wp-admin
• Make sure your WordPress admin account (not just a subscriber/editor) is being used to connect

6. Authentication Not Working? Try a Plugin

Some hosting providers block basic authentication by default. If you're making an error during connection: Try this:

• Install the free plugin: WP REST API Authentication
• Activate it and follow the plugin's setup to enable basic auth

🧑💻 Still Having Trouble?

If you're still unable to connect your WooCommerce store to Tapstitch: 📩 Reach out to us with the following info:

• Your store URL
• A screenshot of the error message
• Your WordPress and WooCommerce version numbers

We're here to help you launch and grow your creator store—tech glitches shouldn't get in the way.